The team is available Monday to Friday from 9:00 AM to 6:00 PM Gulf Standard Time (GST, UTC+4). For clients in Central Europe, this corresponds to 7:00 AM to 4:00 PM during summer time (CEST) and 6:00 AM to 3:00 PM during winter time (CET). The UAE does not change its clocks, so the difference to Europe varies by season.

Messages sent outside business hours are answered on the next working day.